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To be eligible for the Genesys GCX-ARC Certification Exam, candidates must have a minimum of 2 years of experience in designing and implementing customer experience solutions. Additionally, candidates must have completed the Genesys Cloud CX: Architect course or have equivalent knowledge.
Genesys GCX-ARC certification is highly valued in the industry and is recognized as a mark of excellence in Genesys Cloud CX architecture. Professionals who hold this certification are highly sought after by organizations looking to implement Genesys Cloud CX solutions, and they are often able to command higher salaries than those without the certification.
NEW QUESTION # 12
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(3,5,2020)
- B. MakeDateTime(5,3,2020)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(2020,3,5)
Answer: A
NEW QUESTION # 13
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.Version
- B. Flow.IsTest
- C. Flow.IsDebug
Answer: C
NEW QUESTION # 14
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can begin with a numeric or special character.
- B. A prompt name can contain spaces or special characters.
- C. A prompt name can contain letters, underscore, and numbers.
- D. A prompt name can begin with a letter.
Answer: C,D
NEW QUESTION # 15
You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.
- A. Data Table Lookup
- B. Collect Input
- C. Collect Data
- D. Call Data Action
Answer: B
NEW QUESTION # 16
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Hours
- B. Seconds
- C. Microseconds
- D. Milliseconds
- E. Minutes
Answer: B,E
NEW QUESTION # 17
Which of the following components can be configured to read and write data from a CRM?
- A. Set Participant Data
- B. Call Data Action
- C. Set UUI Data
- D. Get Participant Data
Answer: A
NEW QUESTION # 18
Which ACD routing method routes interaction to the next available agent?
- A. All of the above
- B. Skills based routing
- C. Bullseye ACD
- D. Standard ACD
Answer: D
NEW QUESTION # 19
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Quarterly
- B. Monthly
- C. Yearly
- D. Daily
- E. Weekly
- F. Hourly
Answer: B,C,D,E
NEW QUESTION # 20
Architect supplies a built-in _______________ flow.
- A. Inbound Call
- B. Outbound Call
- C. In-Queue Call
- D. Secure Call
Answer: C
NEW QUESTION # 21
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The maximum capacity that an agent may handle simultaneously for each supported media type
- B. The after call work time for each media type
- C. The media types that can interrupt current interactions that an agent is handling
- D. The length of time that an agent may spend on each media type
- E. The number of different media types that an agent may handle simultaneously
Answer: A,C,E
NEW QUESTION # 22
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to Secure Flow
- B. Transfer to Flow
- C. Transfer to Outbound Flow
- D. Transfer to ACD Flow
- E. Hangup
- F. Transfer
Answer: A,D,F
NEW QUESTION # 23
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 24
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Schedule
- B. Divisions
- C. Prompts
- D. Decision
Answer: B
NEW QUESTION # 25
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 26
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Account Codes
- B. Wrap-up Codes
- C. Resolution Codes
- D. Status
Answer: B
NEW QUESTION # 27
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome/en-us
- B. prompt user Welcome/en-us
- C. prompt_user_Welcome_en-us
- D. prompt user Welcome_en-us
Answer: C
NEW QUESTION # 28
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Reports
- C. Admin>Quality
- D. Performance>Agents
Answer: C
NEW QUESTION # 29
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. QoS Capture
- B. Protocol Capture
- C. Media Capture
- D. IVR Capture
Answer: B,C
NEW QUESTION # 30
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Firefox
- B. Safari
- C. Internet Explorer
- D. Avant
- E. Chrome
- F. Opera
Answer: A,E
NEW QUESTION # 31
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The GCX-ARC certification exam is intended for experienced customer experience architects who have a strong understanding of the principles of customer experience and how to design solutions that meet the needs of both customers and businesses. GCX-ARC exam covers a range of topics, including customer journey mapping, contact center design, workforce management, and analytics, among others.
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