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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

Question 1

The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement?

A. Use an approval process upon lead conversion when the budget is over $10,000.
B. Map the Lead Budget field to an Opportunity Revenue field.
C. Map the Lead Budget field to an Opportunity Amount field on the Opportunity.

Question 2

Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records. What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

A. Add account relationships from the Contact record.
B. Create a junction object to link Accounts and Contacts.
C. Designate a default account as the Contact's primary account.

Question 3

During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

A. Revise the test scripts and ask users to repeat the testing.
B. Change the solution to meet the needs of the users and update the training materials.
C. Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

Question 4

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals. What should the consultant recommend to resolve the issue?

A. Allow sales reps to mark the contact on each opportunity as `'Primary'' to indicate the decision maker.
B. Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.
C. Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.

Question 5

During the Discovery phase of a Sales Cloud implementation, which step should a consultant complete to prepare for a successful engagement?

A. Create the implementation plan
B. Define sales processes
C. Set project milestones.

Solutions: