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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Topic 2: Managing Resources | 16% | - Understand license types and deployment - Configure service territories and membership - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Topic 3: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Topic 4: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 5: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 6: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 7: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools |
| Topic 8: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
A) The Time Slots for Appointment Booking
B) The Due Date of the Service Appointment
C) The Maintenance Plan for the Account
D) When Service Resources are available for work
2. universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
A) Custom report in a private report folder
B) Custom gantt filter
C) Custom list view
D) Custom lightning component
3. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
A) Entitlements
B) Work Types
C) Entitlement Templates
D) Work Order Record Types
4. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
A) Add the product fields to the work order layout.
B) Include the required products in the work type.
C) Ensure the product items are available in inventory.
D) Create a flow to add the products to the work order.
5. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
A) Required Products must be added to both the Work Order and all Work Order Line Items.
B) Quantity and Unit of Measure are required when adding a Required Product.
C) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C,D |
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