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Nortel 920-129 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 25% | - Performance optimization - Fault isolation and resolution - System administration and updates |
| Topic 2: Features and Functionality | 25% | - Call routing and management - User self-service portal features - Reporting and monitoring tools |
| Topic 3: Installation and Configuration | 25% | - Integration with Nortel communication platforms - Database and security configuration - Server setup and deployment |
| Topic 4: Self-Service Solution Architecture | 25% | - System components and interfaces - Hardware and software requirements - Solution design principles |
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