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Simple refund procedures
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
What are the six stages of the HP Services lifecycle?
A. Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
B. Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
C. Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D. Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
Question 2
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
A. HP Services offerings within the Deploy stage
B. HP base warranty
C. Defective Media Retention
D. Offsite Repair
Question 3
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
A. propose Accidental Damage Protection
B. protect new hardware with different HP Services
C. extend with a standard or custom service contract
D. extend with Post-Warranty Care Pack
Question 4
According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A. <10%
B. 90%
C. 22%
D. 55%
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: D |
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