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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

A) What does the diagnostic reporting feature do?
B) What does the Disk Utility Verify and Repair feature do?
C) What does OS X use bundles or packages for?
D) What happens during user logout?

2. How do you start up an OS X Mountain Lion computer in Safe Mode?

A) Hold down Shift during startup.
B) Start up from the OS X Recovery partition, and then choose Safe Boot from the Startup Disk menu.
C) Hold down Command-Option-P-R during startup.
D) Open Terminal, type safe_boot, press Return, and then restart the Mac.

3. You can enable printer sharing from Print & Scan or Sharing preferences. Note that Windows clients may need additional drivers to access the Mac computer's shared printers via the IPP protocol.

A) What are account attributes?
B) How can you identify duplicate fonts?
C) How do you share printers with other users?
D) How can you limit the use of Location Services?

4. What are the requirements for purchasing applications via the Mac App Store?

A) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
B) The requirements to purchase items from the Mac App Store are OS X v10.6.6 or later, an Apple ID, and an Internet connection.
C) The master password is used to reset local account passwords.
D) AppleTalk works only with OS X v10.5 or earlier.

5. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to sending emails only to defined email addresses.
B) Restrict the account to a defined set of the services available from the Sharing pane of
System Preferences.
C) Restrict the account to a defined amount of disk space for the home folder.
D) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.

Solutions: