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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application and System Troubleshooting | - Console, logs, and diagnostic tools - Preference files and user environment troubleshooting - Application launch and compatibility issues |
| Topic 2: File System and Storage Management | - Disk Utility and disk troubleshooting - FileVault 2 encryption - Time Machine backup and restore |
| Topic 3: Security and Privacy | - User privacy and account management - Firmware passwords and security settings - Gatekeeper and malware protection |
| Topic 4: Network and Sharing | - Network configuration and troubleshooting - iCloud and network services - File sharing and permissions |
| Topic 5: OS X Installation and Configuration | - OS X Recovery and startup options - Configuring system settings and user accounts - Installing OS X Mountain Lion |
| Topic 6: Hardware and Peripheral Troubleshooting | - External devices and peripherals - Mac hardware diagnostics - Power, startup, and performance issues |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
A) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
B) Select the iMessage check box in System Preferences > iCloud
C) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
D) Help the customer download Messages from the Mac App Store.
2. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?
A) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
B) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
C) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
D) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
3. 
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?
A) Apple Hardware test is loading.
B) An incorrect build of OS X is installed on the hard disk or SSD.
C) The memory is missing or not detected.
D) EFI failed to load.
4. 
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
A) EFI has detected a hardware issue.
B) The Mac is starting up from an external USB or Thunderbolt storage device.
C) Internet Recovery has started downloading the OS X Recovery system image.
D) Apple Service Diagnostics is loading.
5. From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:
A) Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.
B) A password can be set for additional security when using a Guest account.
C) Is limited to local login only, and cannot access network shared folders.
D) It can be managed with Parental Controls.
E) When a Guest User logs out, the Guest Account's home folder is deleted.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D,E |

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