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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Aura Contact Center Architecture | - Describe Avaya Aura Contact Center components and architecture - Explain system integration and communication flows |
| Installation and Configuration | - Configure servers, databases, and system settings - Install and configure Avaya Aura Contact Center software components |
| Integration and Troubleshooting | - Integrate with Avaya Aura Communication Manager and related products - Perform troubleshooting and maintenance tasks |
| Contact Center Administration | - Configure agents, supervisors, and contact center users - Configure routing, queues, and skillsets |
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