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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Migration and Change Management | 5% | - Migration planning
|
| Topic 2: Workflows and Integrations | 12% | - Integrations and apps
|
| Topic 3: Governance and Administration | 20% | - Workspace administration
|
| Topic 4: Discovery | 20% | - Stakeholder analysis
|
| Topic 5: Channel Strategy | 25% | - Channel architecture design
|
| Topic 6: Security | 18% | - Authentication and access
|
Salesforce Certified Slack Consultant Sample Questions:
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
- A. Multi-workspace public channel
- B. Org-wide default channel, required
- C. Org-wide default channel, optional
- D. Org-wide channel, required
Correct Answer: B 🗳️
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What is one possible reason a client would pursue a grid migration?
- A. To enable a common set of policies & settings for all workspaces in a grid
- B. To be able to use Slack Connect with external organizations
- C. To migrate one grid instance into another grid instance
- D. To enable Slack workflows and integrations
Correct Answer: A 🗳️
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You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?
- A. The Slack Consultant provides subject matter expertise during the project implementation.
- B. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
- C. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
- D. The Slack Consultant will be the primary point of contact post-project completion.
Correct Answer: A 🗳️
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An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
- A. Check out the resources in the Slack Help Center.
- B. Reach out to the help desk.
- C. Take the Slack Admin Certification Prep Course.
- D. Contact a Slack Admin.
Correct Answer: A 🗳️
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Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?
- A. Install and pre-approve a list of apps.
- B. Enable employees on how to use and request apps.
- C. Track usage of apps and document the business owner for each app.
- D. Perform a one-time audit of existing apps and processes.
- E. Establish an app approval process.
Correct Answer: A,E 🗳️
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