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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
C) In the Partner Account record, 'Enable Customer User" on the Contact associated
D) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account
E) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

2. What three facts should the administrator consider when creating and managing member groups?

A) Promotions can't offered to groups.
B) Accrual type transactions associated with a group can be canceled.
C) Groups are associate with tiers.
D) Vouchers can't be issued to groups.
E) Qualifying points can't be transferred to a group.

3. A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A) Confirm the program and member are in an active status
B) Confirm the member is assign to the correct tier and that tier has benefits
C) Adjust points on the member record to trigger member benefits actions
D) Issue a promotion to the member of the mission benefits

4. A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.
What is the recommended solution for the team to set up the Promotion Market Segments?

A) Custom coded solution
B) Salesforce Reports and Dashboards
C) Salesforce Customer Data Platform
D) Salesforce Marketing Cloud

5. What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A) To enable the purchasing of products and take payment.
B) To create unified profile from multiple source of truth and build a golden record.
C) To be able to send personalized marketing emails in batches.
D) To offer promotions in real-time to customers.

Solutions: