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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. How can the 'business analysis' practice contribute to a loosely coupled system architecture?

A) By defining the minimal viable requirements for the product
B) By aligning service levels with consumer expectations
C) By translating user needs into requirements for each component
D) By designing how the components of the solution interact

2. An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?

A) Valuable investments
B) Co-created value
C) Resilient operations
D) Fast development

3. An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

A) Establish automated controls to ensure compliance with security policies
B) Ensure the governing body owns risks that present an existential threat
C) Ask business unit managers to define their units' risk capacity and appetite
D) Empower employees to mitigate risks associated with routine operational tasks

4. A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A) Suspend the staff involved until the investigation is complete
B) Escalate the issue directly to supplier management
C) Conduct a blameless post-mortem focused on learning
D) Limit the review to technical logs only

5. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Use ChatOps to escalate the incident more quickly
B) Use AI Ops to detect the incident more quickly
C) Automate the workaround and deliver via self-help
D) Categorize the permanent fix as high-risk technical debt

Solutions: