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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
AI and Arbitration8%- AI and Arbitration
  • 1. Action arbitration
  • 2. AI-based action prioritization
Engagement Policies12%- Engagement policies
  • 1. Create and manage customer journeys
  • 2. Define customer engagement policies
Actions and Treatments12%- Actions and treatments
  • 1. Define and manage customer actions
  • 2. Present offers on web and outbound
Next-Best-Action Concepts10%- Next-Best-Action concepts overview
  • 1. Optimize customer value in contact center
  • 2. One-to-one customer engagement
Channels10%- Channels and messaging
  • 1. Create a real-time container
  • 2. Send offer emails
Business Agility in 1:1 Customer Engagement10%- Business agility
  • 1. Implement business changes
  • 2. Change management process
Decision Strategies25%- Decision strategies
  • 1. Create engagement strategies using business rules
  • 2. Create and understand decision strategies
Contact Policy and Volume Constraints13%- Contact policy
  • 1. Limit outbound contact volume
  • 2. Avoid overexposure of actions

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