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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. A company makers and sells widgets. After creating the appropriate products and catalogs, the customer decides to only ship products within the USA. The customer also wants to display the number of available widgets in stock in order to prevent a conflict between sales and the available stock.
Identify the two function specification changes you would make to meet the customer's requirements.

A) Set the Availability Engine to Detail Availability.
B) Set the Eligibility Engine to Run and Hide.
C) Set the Availability Engine to Quick Availability.
D) Set the Pricing Engine to Complex.
E) Set the territory Engine to Do Not Run.

2. You are the marketing operations manager for a large manufacturing company. The VP of sales has requested you to export the key sales opportunities for a particular marketing campaign.
Identify the statement with respect to security of objects and records during the export process.

A) The list of objects and records available for export is limited by responsibilities.
B) The list of objects and records available for export is not limited by security policies.
C) The list of objects and records available for export is limited by security policies.
D) The list of records available for export is not limited by security policies.
E) The list of objects available for export is not limited by security policies.

3. You are the CRM administrator of a now project to revitalize the Lead Assignment Manager rules to ensure the proper salesperson is getting assigned based on new geographies and current workloads.
Select the three Fusion Assignment Manager components that should be part of your process to plan the configuration of Assignment Manager.

A) Attributes
B) Schedules
C) Dynamic Assignment
D) Resources
E) Business Objects
F) Assignment Criteria

4. A customer has deployed Oracle Fusion Lead Management for their lead management activities. The customer wants o use assessment templates to follow up on qualified leads to gather additional information from customer/prospects, and to provide consistent guidance to sales resources to move the leads further along the sales cycle.
What are the three points to be considered while creating the Assessment templates?

A) sales methodology
B) Ratings
C) questions, questiongroupsand weightages
D) Task templates
E) responses and interactions

5. Select two criteria that must be met for salespeople to submit their forecasts.

A) forecast before territory freeze date
B) territory freeze date past forecast due date
C) forecast before forecast due date
D) forecast past forecast due date
E) forecast past territory freeze date

Solutions: