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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Setup | - Initial system configuration
|
| Topic 2: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Topic 3: Reporting and Analytics | - Knowledge usage analytics
|
| Topic 4: Integration and Extensibility | - Integration with Oracle CX applications
|
| Topic 5: Search and User Experience | - Knowledge search configuration
|
| Topic 6: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
A) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
B) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
C) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
D) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
2. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
A) Auto Filter
B) Rollups
C) Applied Filter
D) Slicing
E) Bucket Filter
3. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?
A) 500
B) 1000
C) 100
D) 250
4. Which filter type should you use in a report to display data in a tree structure?
A) Auto filter
B) Slicing by bucket
C) Rollup
D) Slicing by column
5. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
A) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
B) If a new transaction is in the batch request after the failed transaction, the transaction will not run.
C) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
D) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
E) In a batch request, the server will allow up to 100 transactions.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C,D |

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