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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. Which of the following statements about managed and unmanaged Microsoft Dynamics CRM 2011 solutions are true? (Choose all that apply.)

A) Managed solutions cannot be exported. Unmanaged solutions can be exported.
B) Managed solutions support Digital Rights Management (DRM). Unmanaged solutions do not support DRM.
C) Managed solutions can be exported. Unmanaged solutions cannot be exported.
D) Managed solutions do not support Digital Rights Management (DRM). Unmanaged solutions support DRM.
E) Managed properties are enforced for managed solutions.
F) Managed properties are enforced for unmanaged solutions.


2. A custom Microsoft Dynamics CRM 2011 team named SalesTeam1 merges with another team within the organization. You plan to remove SalesTeam1 from the organization by using functionality available from the Microsoft Dynamics CRM user interface. You need to prepare SalesTeam1 for deletion. What should you do?

A) Change SalesTeam1's business unit.
B) Delete SalesTeam1's connections.
C) Remove all users from SalesTeam1.
D) Reassign SalesTeam1's records to a different team or user.


3. You export an unmanaged solution from a development organization as a managed solution, and then import the managed solution into a new organization. The solution contains a custom entity and chart. The Can be customized and Customizable managed properties of the custom entity and chart are set to true. During testing, you realize that a component is missing from the imported managed solution. You need to add the missing component in the new organization. What should you do?

A) In the development organization, export the unmanaged solution with the missing component. In the new organization, import the unmanaged solution, export the unmanaged solution as a managed solution, and then import the managed solution.
B) In the development organization, update the unmanaged solution with the missing component and then export the unmanaged solution as a managed solution. In the new organization, import the managed solution.
C) In the new organization, update the managed solution with the missing component.
D) In the development organization, update the managed solution with the missing component and then export the unmanaged solution as a managed solution. In the new organization, import the managed solution.


4. You create two custom entities in an online deployment of Microsoft Dynamics CRM 2011. One custom entity is used to store account analysis data and the other has been defined as an activity. Which of the following statements about security access is true?

A) All built-in roles have some privileges to the custom Account Analysis Data entity, but not to the custom Activity entity.
B) The System Administrator and System Customizer roles have access to both custom entities.
C) All built-in roles have full access to both custom entities.
D) The System Administrator and System Customizer roles have full access to only the custom activity entity.


5. Users in a Microsoft Dynamics CRM 2011 organization run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Choose all that apply.)

A) the interval between sending of Microsoft Dynamics CRM email messages
B) the process of updating parent accounts when contacts synchronize
C) minimum times for synchronization processes
D) the synchronizing client


Solutions:

Question # 1
Answer: A,E
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: A,C

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