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Microsoft MB4-198 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Store Operations Management | 30% | - Processing sales, returns, and exchanges - Customer management and loyalty programs - Pricing, discounts, and promotions - Creating and managing inventory items |
| Maintenance and Troubleshooting | 20% | - Performance optimization - Resolving common errors and connectivity issues - Upgrades and service packs - Database backup and restore |
| Installation and Configuration | 25% | - Setting up POS hardware and peripherals - System requirements and prerequisites - Installing RMS Headquarters and Store Operations - Configuring database and server settings |
| Headquarters and Multi-Store Administration | 25% | - User security and permissions - Data synchronization between HQ and stores - Reporting and analytics - Centralized inventory and purchasing |
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