Work Orders Scheduling and Dispatch: 25-30%
- Implementing Schedule Boards: Here the examinees should have the ability to reschedule and reassign work orders, schedule work orders manually, customize schedule boards, implement integrated map characteristics, and generate driving guidelines for field agents.
- Managing Scheduling Alternatives: The candidates need to have the skills in configuring Quick Book and fulfillment preferences, as well as scheduling work orders with the Schedule Assistant and Schedule Board.
- Optimizing Resource Scheduling: The test takers need to possess the knowledge of the resource optimization process, constraints, and objectives, as well as optimization profiles.
- Configuring Universal Resource Scheduling: This domain will measure competence in creating prerequisite views, enabling scheduling for entities, and managing the work-hours calendar for prerequisites. The subtheme will also evaluate one’s expertise in creating Power Automate flows for the population of data within requirements records.
- Implementing Schedule Assistant: This subject area covers your skills in filtering data, specifying search radiuses, applying restrictions to resource queries, and troubleshooting Schedule Assistants.
The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Topic 2: Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Set up and configure customer assets - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Configure work order types and incident types |
| Topic 3: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Process purchase orders and returns - Handle inventory adjustments and transfers |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements - Configure schedule board and board features - Configure map view and route optimization - Schedule work orders using various methods |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Create and manage work orders - Manage work order reporting and analytics - Manage work order products, services, and notes - Process work order inspections and recommendations - Configure work order lifecycle and statuses |
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