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Exam Info
ITIL Practitioner is an open book test that comes with 40 multiple-choice questions. The exam has the time frame of 135 minutes. The pass mark is 28 points out of 40. The test is given in the English, Japanese, German, French, and Latin American Spanish languages.
This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
- Analyzing the importance of each element of service when planning and applying service improvements
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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What is the duration of the ITIL Practitioner Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 135 minutes
- Passing Score: 70%
Preparation Process
Career Opportunities
As mentioned earlier, the professionals who ace the ITIL Practitioner exam will get the related certificate. These specialists can work in different industries and companies. Some of the job roles that align with this certification include a Technical Support Agent, an Application Support Analyst, an Incident Manager, an Information Security Officer, a Network Engineer, a Project Manager, Technical Delivery Manager, a Software Auditor, a Configuration Management Manager, and a Solution Sales Specialist, among others. The average remuneration for these positions is $98,000 per annum.
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Practical ITIL application | - Applying ITIL guidance in real scenarios
|
| Topic 2: Organizational Change Management | - Driving adoption of ITIL practices
|
| Topic 3: Communication and stakeholder management | - Effective communication planning
|
| Topic 4: Continual Service Improvement (CSI) | - CSI approach and lifecycle integration
|
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