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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which one of the following includes four stages called Plan, Do, Check and Act?

A. The continual service improvement approach
B. The service lifecycle
C. The Deming Cycle
D. The seven-step improvement process

Question 2

Which process is responsible for discussing reports with customers showing whether services have met their targets?

A. Service level management
B. Continual service improvement
C. Availability management
D. Change management

Question 3

Which one of the following is NOT a characteristic of a process?

A. It is measureable
B. It delivers specific results
C. It structure an organization
D. It responds to specific events

Question 4

Which of the following is an objective of business relationship management?

A. To identify patterns of business activity
B. To secure funding to manage the provision of services
C. To ensure strategic plans for IT services exist
D. To ensure high levels of customer satisfaction

Question 5

Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A. Neither of the above
B. Both of the above
C. 2 only
D. 1 only

Solutions: