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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. After the Huawei contact center receives the message from the social media, the message needs to be distributed to the appropriate agent for processing. Which of the following distribution modes is not supported by the current system. ()

A) The administrator can check the influence of the message publisher and give quick response to the more influential publishers, such as stars, to avoid the situation.
B) The administrator can view the sentiment category and sentiment index of each message to identify whether the message is a positive message or a negative message, which is convenient for the administrator to process quickly.
C) When the administrator forwards to the relevant agent for processing, he may request to reply to the agent's reply message. After the agent replies, it will be posted to social media after being reviewed by the administrator.
D) The system can identify the keywords in the message, automatically filter out the useless messages according to the keywords, and assign the useful messages to the appropriate agent for automatic message distribution, which greatly reduces the administrator's distribution workload. .

2. The types of hard terminals that the UC networking solution can support include () (multiple choices in this question)

A) eSpace 7900
B) eSpace 7800
C) eSpace IAD
D) eSpace 8850

3. The security policy for eSpaca-Mobile CTD calls includes: () (multiple choices in this question)

A) Voice is encrypted and transmitted on the IP network
B) Voice transmission over the PSTN network
C) eSpace Mobile client account password authentication, anti-theft
D) Control packets between the eSpace Mobile client and the MAA are encrypted by AES.

4. Predictive outbound calls require the queuer to detect the status of the called party. The Huawei system supports signaling detection and media detection. Which devices are detected by media detection? () (multiple choices in this question)

A) Fax machine
B) Message phone, automatic switchboard
C) Busy tone, ring back tone
D) Real people

5. Intelligent routing is based on the system's pre-designed routing strategy to achieve the selection of different channel outbounds, so when the selection is completed, if the selected channel fails, the call fails. ()

A) FALSE
B) TRUE

Solutions: