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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Deployment and support services - Care Pack services and contractual services |
| Customer Needs and Solution Matching | 25% | - TCO and ROI communication - Aligning ServiceOne to customer requirements - Identifying customer business and IT challenges |
| HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - Delta update changes from previous version - PPS portfolio positioning |
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Renewal and extension policies - Terms, conditions and eligibility rules |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
A. Any time during the hardware lifecycle
B. Prior to the HW purchase
C. At the time of the HW purchase
D. Upon expiration of a service engagement
Question 2
What is included in the defective media retention service?
A. It allows the HP technician to use refurbished parts to complete a repair.
B. It allows the HP technician repairing the device to keep the defective part.
C. It allows the customer to retain the defective drives that are repaired.
D. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
Question 3
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A. HP Care Pack Services
B. HP Standard Contractual Services
C. HP Custom Contractual Services
D. HP Deployment Services
Question 4
Which service offers faulty hardware repair at a designated HP repair center?
A. Onsite repair
B. Offsite repair
C. Travel repair
D. Designated repair center exchange
Question 5
Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
A. HP Onsite Repair
B. HP Care Pack Services
C. HP Standard Contractual Services
D. HP Defective Media Retention
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |
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