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EXIN ITIL Foundation Sample Questions:

1. What is a characteristic of a process?

A) It does not react to a specific trigger
B) It is performance driven and measurable
C) It requires a specific tool
D) It provides generic technical skills and resources

2. Within service design, what is the key output handed over to service transition?

A) Measurement, methods and metrics
B) Service portfolio design
C) Service design package
D) Process definitions

3. Which of the following is NOT an objective of service transition?

A) To provide training and certification in project management
B) To ensure that a service can be managed, operated and supported
C) To plan and manage the capacity and resource requirements to manage a release
D) To provide quality knowledge and information about services and service assets

4. Which two elements of financial management for IT services are mandatory?

A) Budgeting and accounting
B) Costing and charging
C) Budgeting and charging
D) Accounting and charging

5. What is the best description of an external customer?

A) Anyone who gets charged for the delivered services
B) Someone who works in the same organization but in a different business unit to the service provider
C) Customers who are not part of the same organization as the service provider
D) Customers for whom the cost of the service is the primary driver

Solutions: