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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - The concept of good practice - The ITIL framework and service management approach - IT service management processes, functions, roles and responsibilities |
| Topic 2: Key ITIL Concepts and Terminology | - Processes, functions and roles - Utility and warranty - Service providers, customers and users - Governance and control concepts |
| Topic 3: The Service Lifecycle | - Service Strategy
|
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Service asset and configuration management
- B. Information security management
- C. Service catalogue management
- D. Change management
Correct Answer: B 🗳️
Which one of the following is NOT a characteristic of a process?
- A. It is measurable
- B. It delivers specific results
- C. It responds to specific events
- D. It structures an organization
Correct Answer: D 🗳️
Which one of the following activities is NOT part of the Deming Cycle?
- A. Co-ordinate
- B. Plan
- C. Act
- D. Do
Correct Answer: A 🗳️
Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring
- A. 2, 3 and 4 only
- B. All of the above
- C. 1, 2 and 3 only
- D. 1, 3 and 4 only
Correct Answer: B 🗳️
Which one of the following is it the responsibility of supplier management to negotiate and agree?
- A. Service level agreements (SLAs)
- B. Third-party contracts
- C. Operational level agreements (OLAs)
- D. The service portfolio
Correct Answer: B 🗳️
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