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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Security and Troubleshooting | - Secure collaboration deployment
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
- A. Enable Outdial on a desktop profile.
- B. Automatic Number Identification in Flow Designer
- C. Assign a wrap-up reason to the outdial queue.
- D. Add the agent to the outbound team.
- E. default outdial Automatic Number Identification at the tenant level
Correct Answer: A,E 🗳️
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A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?
- A. Ask agents to ignore Accounting calls.
- B. Configure capacity based queues.
- C. Configure queue ranking.
- D. Select Skill Profile with Sales only Skill.
Correct Answer: C 🗳️
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An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?
- A. Desktop browser cache
- B. PSTN region assignment
- C. Team capacity settings
- D. Multimedia profile channel permissions
Correct Answer: D 🗳️
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Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?
- A. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction. - B. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
- C. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
- D. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
Correct Answer: C 🗳️
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Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?
- A. Review the Webex Contact Center Flows configuration.
- B. Verify that the Webex Contact Center channels are associated.
- C. Review the Webex Contact Center Analyzer that checks the call logs.
- D. Review the Webex Contact Center Queues configuration.
Correct Answer: A 🗳️
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