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Cisco 820-422 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Stakeholder and Customer Analysis | - Customer journey mapping and value identification - Identifying key stakeholders and decision makers |
| Topic 2: Business-Focused Solution Design | - Defining success criteria and measurable outcomes - Translating business requirements into architecture models |
| Topic 3: Value Realization and Optimization | - Measuring business impact and KPIs - Continuous improvement and lifecycle optimization |
| Topic 4: Transformative Architecture Engagement Execution | - Engagement planning and delivery frameworks - Aligning technical architecture with business strategy |
| Topic 5: Business Architecture Engagement Fundamentals | - Role of architecture in customer success and engagement lifecycle - Understanding business outcomes and transformation goals |
Cisco Performing Business-Focused Transformative Architecture Engagements Sample Questions:
What is the first step in helping to differentiate yourself with your customers?
- A. Understand your customer's needs including: vision and strategy and execution requirements
- B. Conduct internal research to determine the CIO's personal interests,in order to build rapport
- C. Demonstrate your proposed roadmap,with architectural strengths vs.generic business needs
- D. Explain how your skill and knowledge addresses weaknesses in the customer's IT department
What is the main objective of using 'Process Questions' in information gathering activities?
- A. Gives a way to double-check your understanding of what several customers have \told you
- B. Allows you a way to ensure the customer is comfortable with the how you're conducting an interview
- C. Gives a way for you to learn more about the size of a problem or situation under discussion
- D. Allows you a way to give extra attention to key stakeholders
In preparing for a Transformative Networking engagement with a healthcare corporation, which would be a good company-provided source of information?
- A. Status reports from your latest major services effort delivered to the customer
- B. Notes from your discussion with a previous Cisco account manager
- C. The customer's web site,including a page titled: "Regulatory compliance efforts"
- D. A rating of the bank's loan portfolio risk,published in a local business newspaper
In a Cisco Unified Communications Manager 8.0 cluster, how is database replication accomplished for run-time data?
- A. Replication is a mesh from subscriber to subscriber and subscriber to publisher.
- B. Replication is a push from subscriber to publisher.
- C. Replication is a hybrid using both a hierarchical and mesh process.
- D. Replication is through a master database from publisher to all active subscribers.
What does Transformative Networking assist customers to do?
- A. To highlight forthcoming challenges in aligning technology to business priorities.
- B. To isolate technology problems.
- C. To plan the deployment of technology solutions which address business priorities.
- D. To discover technology solutions that make full use of IT budgets.
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