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Apple 9L0-004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety & Environmental Guidelines | 15% | - Regulatory compliance and e-waste disposal - Electrostatic discharge (ESD) protection - Battery and hazardous material handling |
| Topic 2: Software & macOS Support | 15% | - Customer communication and service documentation - File systems, permissions, and system preferences - macOS installation, recovery, and update procedures |
| Topic 3: Troubleshooting & Diagnostics | 25% | - Using Apple Service Diagnostics (ASD) - System logs and error code interpretation - Network, storage, and peripheral troubleshooting - Startup issues, power failures, and display problems |
| Topic 4: Hardware Architecture & Identification | 25% | - iMac, Mac mini, Mac Pro, and Mac hardware components - Power systems, logic boards, memory, storage, and peripherals - Model identification and serial number lookup |
| Topic 5: Installation & Disassembly Procedures | 20% | - Cable routing and connection standards - Component replacement and upgrade guidelines - Proper disassembly and reassembly techniques |
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