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Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Create personal short codes.
B) Modify their personal directory.
C) Button programming
D) Correct their personal entry in the system directory.

2. Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A) IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
B) IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.
C) The IP Office can be virtualized in either a Nutanix or a VMware environment.
D) IP Office uses many of the same components and applications such as SBCE and System Manager.

3. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Communication Control Toolkit database
B) The Contact Center Multimedia database
C) The Contact Center Manager Administration database
D) The Contact Center Manager Server database

4. You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?

A) On-Premise
B) Public Cloud
C) Hybrid Cloud
D) Private Cloud

5. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
B) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
C) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
D) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.

Solutions: