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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scalability and Performance Design | - High-volume transaction design - Performance optimization strategies |
| Solution Design for B2C Customer Experience | - Customer journey architecture - Omnichannel experience design |
| Security and Data Governance | - Access control and identity management - Customer data protection |
| B2C Platform Capabilities | - Commerce and engagement tools
|
| Integration Architecture | - Event-driven architecture
|
Salesforce Certified B2C Solution Architect Sample Questions:
Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers
- A. The Service Agent cannot order on behalf of the customer if the customer is offline.
- B. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
- C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
- D. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
Correct Answer: B,D 🗳️
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Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?
- A. Tooling API
- B. REST API
- C. SOAP API
- D. Streaming API
Correct Answer: C 🗳️
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A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers
- A. Experience Cloud
- B. Marketing Cloud
- C. B2C Commerce
- D. Service Cloud
Correct Answer: A,C 🗳️
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Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
- A. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
- B. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
- C. Check the field-level security for nationalParks is set to read only
- D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
Correct Answer: B 🗳️
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A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers
- A. Develop login flows to change the user's session security level to initiate third-party identity verification.
- B. Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
- C. Maintain GAuth tokens for existing Experience Cloud profiles.
- D. Implement high-assurance requirements for Experience Cloud profiles.
- E. Add a login flow that defines the scope of user access authorized by authentication providers.
Correct Answer: A,D,E 🗳️
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