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HP Selling HP Supplies 2020 Sample Questions:
1. What is an advantage of EcoSmart Toner?
A) compatibility with a wider range of HP and non-HP printers
B) premium quality prints with less energy
C) faster print speeds and better color precision
D) longer print permanence and greater resistance to smudging
2. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
A) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
B) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.
C) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
D) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
E) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
3. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
A) Compliance and Risk Management (CoRM)
B) Product Security Response Team (PSRT)
C) Customer Delivery Inspection (COI)
D) Anti-Counterfeiting and Fraud (ACF)
4. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
A) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
B) Original HP supplies meet eco-label criteria, lowering TCO.
C) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
D) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,E | Question # 3 Answer: D | Question # 4 Answer: B |

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