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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.

2. Which tool should be used to reduce conflicts within the SCN?

A) Extension Renumber
B) Unique User Names Tool
C) MSN Configuration
D) Line Renumber

3. What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?

A) 148
B) 120
C) 184
D) 240

4. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) No lines/stations are in use on the module.
B) The .bin files are not loaded into the module.
C) There is no communication with the IP Office.
D) A line/station is in use on the module.

5. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) Microsoft C#
B) Microsoft .NET Framework 3.5 Family Updates
C) DCOM service
D) MSDE 2000
E) MS-SQL 2005/Express

Solutions: